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BPO Industry Analysis

The Business Processing Outsourcing Market is expected to register a CAGR of 8.5% during the forecast period.

Business process outsourcing has become incredibly popular with companies ranging from Fortune 500s to startups over the last two decades. Businesses in every industry can now outsource non-core processes while applying more resources to core business functions. The BPO industry is a subset of outsourcing that involves contracting third-party service providers for various business-related operations and responsibilities. While manufacturers initially used BPO, pretty much every industry you can think of around the world now uses it as part of their business models. Businesses across all industries have adopted BPO because business process outsourcing solutions provide an array of opportunities for cost reduction and business growth. Services within the BPO Industry (including payroll, accounting, and data analytics outsourcing) make it easier for businesses to dedicate their time and resources to core business and office operations. The BPO sector also enables businesses to react faster to changing market dynamics by adapting their processes as the market changes. 

Global business process outsourcing companies are increasingly benefiting from the growing complexities in supply chains, which create a trend wherein organizations are looking to third-party firms for outsourcing their operations. Automation will continue to be a significant threat to low skilled jobs in the BPO sector. Many of the major business process outsourcing companies intend to make major investments into robotic automation in the coming years. APAC continues to be a vibrant market for the business process outsourcing (BPO) space. The BPO Industry is primarily driven by the increasing number of global companies expanding their base in the region and partnering with agile business partners to provide them with the required services. 

The North American business process outsourcing market accounted for a significant portion of the global market. Regional BPO industry growth is accredited to flexibility and customization of service offerings in order to better meet individual needs, coupled with an increasing demand for cloud computing technology. However, some of the Asian countries like India and the Philippines have shown strong growth in recent years. 

Growing competitiveness from new outsourcing destinations, coupled with the pressure on businesses to run cost-efficiently, will drive accelerated growth in the Business Process Outsourcing industry. Automation will continue to be a significant threat to low-skilled jobs in the BPO sector. Many major outsourcing companies intend to make major investments in robotic automation in the coming years. The advantages of BPO include cost-efficiency, higher flexibility, better quality and performance, competitive advantage, etc. Outsourced service providers can complete business processes at lower costs because of economies of scale, specialized processes, low-cost countries, etc. Outsourcing non-critical functions allows organizations to use their internal resources for core competencies and essential business functions. The BPO sector also enables businesses to react faster to changing market dynamics by adapting their processes as the market changes. 

Business Process Outsourcing Industry Segmentation

Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administers, and manages the selected processes based on defined and measurable performance metrics. A complete background analysis of the business process outsourcing market, which includes assessment of the economy, the contribution of the sectors in the economy, market overview, BPO market size, and the BPO industry growth estimation for the key segments, emerging trends in the market segments, market dynamics, and logistics spending by the end-user industries, is covered in the global BPO industry report.